Our business scope:
HOPE Advising Firm prides itself in being recognized as a service provider that operates within a scope of advising and consulting. Our primary business purpose is to provide proactive solutions (advising) that help businesses identify their risk and opportunities, while prescribing (consulting) potential solutions. Providing these two services helps establish and solidify a Continuous Improvement culture within your organization that promotes customer satisfaction. Our goal is to adequately service your needs and help you plan for excellence as you execute quality in the delivery of services and products to your clients/ customer.
Our Mission:
We’re committed to delivering exceptional advising/consulting services to businesses and organizations, locally and abroad. With our relentless engaged passion to delight every client, we’ll efficiently and effectively deliver quality advising/ consulting services that meet & surpass your expectations.
Our project approach: DMAIC
HOPE Advising Firm employs the Six Sigma, DMAIC methodology as a project life-cycle to proactively and reactively address your organization’s specific needs. Defining critical areas of improvement or correction (the “Ys”) is the first step. Measuring data to establish a baseline of performance helps us determine process stability and variation. We then Analyze by identifying the root causes of defects or improvement factors (the “Xs”, independent variables). Then we help you to Improve (evaluate most cost efficient solutions) by reducing process/ service variability and root cause elimination. Then finally, Control the resulting improvements and breakthroughs by adding appropriate controls that standardize and sustain the desired quality levels of service performance and/ or process yields.
Credentials & Accomplishments
Certification period 2013 - Present
Senior member of American Society for Quality (ASQ) since 2011
Served on the ASQ-Charlotte section Board (2016-2018)
Quality professional with 20 years of experience